Serving Illinois since 2009
Incontinence supplies through traditional Illinois Medicaid, delivered by our own drivers.
Briefs, pull-ups, bladder-control pads, underpads, and gloves — delivered free to eligible Illinois Medicaid recipients with straight Medicaid coverage. We handle all the paperwork with your doctor’s office, and our driver delivers right to your door in a plain, unmarked vehicle.
Monday through Friday, 9:00 AM to 5:00 PM Central. Covered supplies are billed to Illinois Medicaid, not to you. Coverage, products, and quantities are decided by Illinois Medicaid, not by ACE.
Before you call, look at your card.
We bill two programs directly. If your card shows a health plan name instead, we’re not able to bill it at this time — and we’d rather let you know now than have you fill out paperwork for nothing.
✓ We can bill this
No health plan name on the card
- Traditional Illinois Medicaid, billed straight to the state
- Traditional Medicare Part B, the red, white and blue card
✕ We cannot bill this today
A health plan name is printed on the card
- Aetna Better Health, Blue Cross Community Health Plans, CountyCare, Meridian, Molina Healthcare, and YouthCare
- Medicare Advantage plans and dual-eligible special needs plans
Illustrations only. Cards are shown to help you find the plan name, not reproduced.
If one of those plan names is on your card, call us anyway at 847-647-8590. We will tell you which suppliers work with your plan. It costs us nothing and it saves you a week.
Since 2009Serving Illinois from one location in Niles
Enrolled supplierMedicare and Illinois Medicaid
Our own driversNot a shipping label
UnmarkedNo name on the van or the box
See if we can help
Four questions. We don’t ask for personal information, and nothing is saved.
This is a general guide, not a coverage decision. Only Illinois Medicaid decides what is covered.
Two programs, two very different lists
Traditional Illinois Medicaid
- Adult briefs
- Pull-up diapers
- Bladder-control pads and liners
- Underpads, blue chux
- Gloves
- Shower chairs, standard and bariatric
- Transfer bath benches, standard and bariatric
- Tub grab bars
- Blood pressure monitors
Traditional Medicare Part B
- Glucometers and diabetic test strips
- Bedside commodes, 3-in-1, standard and bariatric
- Walkers with two wheels
- Adjustable quad canes
Bariatric versions of most bath safety and commode items are available. Weight capacities are listed on the Products page and confirmed before delivery.
Medicare does not cover adult briefs, pull-ups, liners, or underpads. That is a Medicare rule, not our rule, and any company that tells you otherwise is not telling you the truth. If you have traditional Medicare and no Medicaid, we can still help with bedside commodes, two-wheel walkers, quad canes, and diabetic testing supplies.
We call before every refill. On purpose.
Federal rules do not allow a supplier to ship supplies automatically, not even if you ask us to. We think that is a good rule.
Every month, someone from our office in Niles calls to confirm what you actually still need before anything leaves the building. That is how we catch a size change, a hospital stay, or a product that stopped working for you, instead of shipping another month of the wrong thing.
- We callWithin 30 days of your supply running out
- You confirmSame product, same size, or tell us what changed
- We deliverNo sooner than 10 days before you run out
Nothing on the box. Nothing on the van.
Our vehicles carry no product name and no company graphics. Boxes are unlabeled. Our driver will not announce what is in them at your door, and if you tell us to leave the delivery in a particular place, that is what we do. This is not a small thing and we do not treat it as one.
How it works
1
Tell us what you need
Call, or send a secure request. About two minutes.
2
We handle the paperwork
We verify coverage and work with your doctor’s office to get the order and documentation right the first time.
3
We deliver
Our driver brings your supplies to your door, and we call you before every refill.
Case managers, discharge planners, and home health agencies
Fax 847-647-7808
We accept traditional Illinois Medicaid and traditional Medicare Part B — the plans that make placement difficult for many suppliers. Fax a face sheet with the ordering practitioner and the diagnosis supporting the need. That is enough to start.
- What you get back
- One of two faxes. A Non-Delivery Notice if the patient is not eligible, sent as soon as we know. A Delivery Confirmation the day after delivery. You will not have to call us to find out what happened to your referral.
- What we need
- Patient name and date of birth. Medicaid or Medicare identification. Diagnosis supporting the incontinence. Product type and estimated daily quantity, if known. Ordering practitioner name and contact. Delivery address and best phone number.
- Turnaround
- Coverage verified in one to two business days. Delivery within five days of approval, depending on patient availability. If documentation is missing, we contact the practitioner’s office directly.
You don't have to figure this out alone.
One call tells you whether we can help. If we can’t, we’ll say so and point you somewhere that can.